This 2-day training program provides a thorough presentation and hands-on experience preparing and serving VIPs aboard the aircraft. Additionally, new ideas for the cabin crew on menu planning, cabin staging, storage, making beds, and protocols will be demonstrated for both domestic and international travel.

There are only a few things that can make or break your passengers’ experience on a business jet flight. Quality catering and inflight service are definitely two leading contenders in this ever-changing and demanding world of business aviation. You will learn the latest boarding presets and inflight service techniques and skills as well as proper table setting standards suited for inflight and various cultures. As many cabin crew members can now contest, today’s perceptions and expectations have dramatically changed!

The goal of trainDAVINCI’s Service Elite is to provide the most current information available on catering techniques, food handling safety, service tools and hot topics within our industry for our experienced cabin crew students. Course is a blend of classroom lecture, visual presentations, and interactive student scenarios in the cabin service trainer.

Available separately or bundled with other programs – varies per month.

Hot Topics

Sharing and discussing the latest and hottest catering, inflict service and speciality foods trends in business aviation as well as showing you all of of the “must have” tools to have onboard your aircraft or carried in your personal travel service kits.

Sushi, Sashimi & Sake Service

• • Handling safety
  • What and how to order
  • Presentation
  • Accompaniments and pairings
  • Chopstick etiquette
  • Tools needed
  • Serving sake

Wine, Champagne & Cheese Service

• Pairings
• Storing and safety
• Presenting and serving
• Stemware
• Tasting and pairing interactive
• Champagne service
• Cheese service and pairings

Caviar Service

• The basics
• How much do I need?
• Presentation
• Must have tools
• Accompaniments
• Vodka and champagne service

Formal Tea Service

• The basics
• Type of teas
• Presentations
• High Tea, Afternoon Tea (Low Tea), Chinese and Japanese Tea Ceremonies
• Must have tools and accompaniments

Coffee Service

• The basics for the in-flight barista
• Type of coffees and services
• Espresso and specialty coffees
• French press

Making a Bed

• The basics and “Tricks of the Trade”
• Single and double berths, divans and staterooms
• Preset beds
• Turndown service
• Passenger amenities

Setting the Stage

• Creating a WOW! Factor cabin experience
• Setting the Stage in the cabin (cabin presets)
• Greeting your passengers and pre-flight departure service
• Table Settings and Various Service Techniques

Recurrent is going to be rigorous. While incorporating the elements of initial training, DaVinci has designed the recurrent program with the mission to challenge and expand your understanding of our professional safety and service responsibilities. Be ready to command evacuation on land or ditching. Be aware of what it takes to complete your check list efficiently, while using motivational commands. We meet and exceed training expectations / parameters as established by the FAA. When you trainDavinci, if you need to complete your bi-annual required AHA CPR/AED, join us at no additional cost. While other aviation programs charge a premium of 300-500 dollars, we include this essential training for any recurrent candidate that needs it. Just let us know upon scheduling your training. Some home-study materials will be sent out via email prior to your recurrent. To maximize our time together in Ft. Lauderdale, please complete your home study materials prior to arrival.

Highlighted Learning  Modules:

Advanced Culinary and skills training for business aviation professionals. Daily modules are designed with hands-on interactive culinary training combined with instructor lecture, visual presentations, detailed manuals, handout materials and all needed tools to successfully complete the lessons. Each class is taught by aviation industry expert Paula Kraft and conducted in the state-of-the art culinary lab in the trainDAVINCI Training Center.

These courses will provide the understanding of the basic needs and restrictions of your clients, enabling you to order more precisely the food matching passengers and flight crew requirements, considering the restrictions of an aircraft galley for the appropriate dish for the specific time of day.

You will gain a valuable understanding of aviation specific packaging, foods and the interplay among ingredients, various cooking methods and seasonings that work best at high altitude. You will learn how to make an order a simple task while reducing waste and food costs. You will gain the ability to prepare and present foods that create a “Wow” factor for your passengers, guests and the flight crew, while even overcoming mistakes that might otherwise ruin the dining experience.

Available separately, or bundled with Service Elite and/or Cabin Safety Training

4-Day Course – Bundled Course

This class is a 4-day culinary experience that includes the Private and Business Aviation Food Safety Online program:

Day 4

• Private and Business Aviation Food Safety Online Program
• trainDAVINCI Tool Kit Skills Training
• Garnishing Techniques
• Tips & Techniques
• Why food safety is important
• Safety and security procedures when placing a catering order
• Auditing your food source
• Reheating food in the oven, microwave, and hot pot
• Understanding Portion size
• “Creating the Portion Illusion”
• Food allergy Identification and Hidden Allergens
• Allergens and Food Intolerances
• Stretching portions
• Various plate design plans (covered daily)
• Food storage onboard
• Out of the box recovery (covered daily)
• Water and ice procedures
• Dish cleaning procedures
• Proper sanitization
• Dry ice procedures
• The Art of Food Stacking
• Reheating food in the oven, microwave, and hot pot
• Emergency quick fixes – Savory and sweet
• Culinary Evaluations
• Galley Time Management
• Salad stacks and presentations
• Various plate design plans (covered daily)
• Out of the box recovery (covered daily)
• Creating vinaigrettes
• Salad presentations
• Reheating food in the oven, microwave and hot pot
• Food Preparation – “Some Assembly Required”
• Cooking onboard- “Something out of Nothing”
• Long Haul Front Loaded Stock and Fresh
• “Breakfast of Your Dreams”
• Cutting vegetables for tray service
• Going from Ordinary to Extraordinary
• Culinary Evaluations

The 4-day course includes trainDAVINCI Garnishing Tool Kit, Culinary Elite manual featuring garnishing instructions and presentation techniques, conversion charts, reheating temperature and food allergy charts, necessary food safety procedures, and recipes.

The British Butler Institute has been recognized as the leader in Butler and Hospitality Training Worldwide.

The British Butler Institute International School is a London UK UK-based institute that equips the hospitality professional with the latest skills required to meet and surpass new International Standards.

Established in 1997 and represented in over 14 countries, the Institute is a world leader in luxury front-of-house training with clients that
span the globe which includes Royal Palaces / Embassies staff / fabulous hotels / Royal Superyachts / private jet companies/luxury retail such as Louis Vuitton, Chanel and many more/ universities including Oxford University in the UK / luxury rail/residences for the rich and famous and many more.

The Institute’s ethos is to deliver services that match and surpass the requirements of its clients and students worldwide which has resulted in a team effort working closely with our clients to achieve outstanding results achieving best in the world status awarded to them by industry standard bodies.

Course Agenda:

Expert Training will be hands-on demonstrations of the specific skill sets needed to improve staff service levels. Each subject will be discussed, demonstrated, and then role-played by all candidates and then immediately implemented in the “real” environment to ensure success. Our step-by-step training methods will ensure the “5 Golden Pillars of Service Excellence” are implemented to maximum effect.

The 5 Golden Pillars for the Service Professional in Aviation:

• Consistency
• Anticipation
• Attention to small details
• Listen and act
• Concierge by walking around

Highlighted Learning Modules:

• Personal presentation and the line-up
• What makes the consummate professional
• What the service professional should carry on person
• Enter VVIP world
• The Empirical 4 Golden Pillars of life in service
• Department essentials and practical posture details
• Professional polished language skills. Professional words and phrases
• The Empirical Golden Pillar of life in service. Concierge by walking around
• Meet, greet, and departures
• How to deal with a challenging guest
• Dealing with prying guests seeking confidential information
• 15 steps to complete Confidence
• Cabin orientation excellence
• Drinks tray service and presentation
• Cabin checklists
• Silver service essentials
• Towel folds
• Toilet paper folds
• The Art of Menu Presentation
• Caviar Service
• Folding Napkins
• Cabin Table Settings
• The history of English Afternoon Tea and the set-up and service of traditional High Tea
• Refreshment service excellence
• Champagne knowledge and serving protocol
• Cognac. Service and detailing
• Jacket presentation
• Pen etiquette

This training is for pilots only in reviewing emergency equipment and drills. This one day training is key in CRM when it comes to communicating with a flight attendant or if you do not have a flight attendant. DaVinci has designed the recurrent program with the mission to challenge and expand your understanding of our professional safety and service responsibilities. We meet and exceed training expectations / parameters as established by the FAA. When you trainDavinci, if you need to complete your bi-annual required AHA CPR/AED, join us at no additional cost. While other aviation programs charge a premium of 300-500 dollars, we include this essential training for any recurrent candidate that needs it. Just let us know upon scheduling your training. Some home-study materials will be sent out via email prior to your recurrent. To maximize our time together in Ft. Lauderdale, please complete your home study materials prior to arrival.

Highlighted Learning Modules:

• Evacuation Procedures (Land & Ditching)
• Extended Overwater Operations
• Dangerous Goods
• Crew Resource Management
• Crewmember Emergency Training
• American Heart Association (AHA) CPR & AED*
• Enhanced Medical Kits* & Telemedicine
• Fire Identification, Fire Fighting
• Aviation Weather (Wind Shear)
• Basic Indoctrination
• The Applicable Code of Federal Regulations (CFRs)
• Surface Contamination [De-Icing Highlights]
• Survival Equipment
• Decompression / High-Altitude Operations
• Security & Defined Threat Levels
• First Aid / Illness / Primary Survey
• Crew Member Incapacitation

DaVinci’s cabin safety training [initial and recurrent] programs rigorously challenge your skills, teach and expand your understanding on safety compliance and ultimately best equip you to perform in the event of an emergency. All of our classroom content meets or exceeds FAA defined training requirements [14 CFR 91/135/125]. We also cover first aid that follows American Heart Association standards, including AED and CPR training. When you train DaVinci, we also provide you with more initial service instruction than any other new to the industry / transition program available. Equally, we’ll share more about the role of the NBAA, EBAA and IS-BAH/IS-BAO practices and their supportive impact on our industry. Come experience the DaVinci difference!

Recurrent is going to be rigorous. While incorporating the elements of initial training, DaVinci has designed the recurrent program with the mission to challenge and expand your understanding of our professional safety and service responsibilities. Be ready to command evacuation on land or ditching. Be aware of what it takes to complete your check list efficiently, while using motivational commands. We meet and exceed training expectations / parameters as established by the FAA. When you trainDavinci, if you need to complete your bi-annual required AHA CPR/AED, join us at no additional cost. While other aviation programs charge a premium of 300-500 dollars, we include this essential training for any recurrent candidate that needs it. Just let us know upon scheduling your training. Some home-study materials will be sent out via email prior to your recurrent. To maximize our time together in Ft. Lauderdale, please complete your home study materials prior to arrival.

Highlighted Learning  Modules: