Our Subject Matter Experts

Meet our esteemed team of DaVinci Subject Matter Experts (SME). They are all certified experts in each of their specific fields of training, coaching and consulting services specific to business aviation.

Our SME’s provide several course options for trainDAVINCI; Culinary, Inflight Service and Etiquette, Butler Service, Food Safety, Cabin Safety and Emergency Procedures, CRM (Crew Resource Management), Aviation Leadership, International Protocol and Business Etiquette. Providing business aviation flight departments, pilots and cabin crewmembers solutions to achieve première inflight service, culinary skills, passenger and cabin safety.

Our SME’s assist flight departments with achieving compliance per SMS, FAR’s, SOP’s and IS-BAO standards. Clients will achieve overall higher standards of inflight safety, service and culinary skills and consistency. The SME’s firsthand knowledge regarding all of the intricacies for creating customized and comprehensive inhouse training programs make trainDAVINCI the perfect choice – from start to solution.

Paula Kraft

DaVinci Inflight Training Institute
Subject Matter Expert: Culinary, Catering, Food Safety and Catering SMS

Paula, Founding Partner, is the catering contributor for globally-read BlueSky Business Aviation News magazine. She is active with many aviation and catering-related groups including the International Caterers Association, the International Inflight Food Service Association and is a board member of Women in Corporate Aviation. She is the past chair of the NBAA Flight Attendant Committee Caterer’s Working Group for 15 years perfecting unique catering training sessions for NBAA conferences and events. Currently, she serves on the NBAA Flight Attendant Advisory Committee and is a member of the Training and Safety Subcommittee. Paula was a founding member of the steering committee for the creation of a European Flight Attendant Committee and conference, serves as a subject matter expert to the board of International Standard for Business Aircraft Handlers (IS-BAH) and food service subject matter expert to the ASTM International Business Aviation Cabin Crew Certification.

After founding Tastefully Yours Catering, she has been offering culinary and food safety related training to the general aviation community. With a strong dedication to improving catering safety, risk mitigation and safe food handling, she developed and introduced the concept of “catering safety management systems”.  As a certified food safety instructor, Paula offers catering SMS and culinary classes for all aviation professionals.

Paula’s first-hand experience, business acumen, research, and relationships make her an industry expert – one which allows her to share information that will help raise the professional training level for flight attendants today that will reduce the risk of food-related concerns tomorrow.

John Detloff

DaVinci Inflight Training Institute
Subject Matter Expert: Culinary, Catering, Food Safety

John, Chief Operations Officer, has over 20 years of business aviation, and over 30 years of training experience.

Prior to his current role at DaVinci Inflight Training Institute, John was Vice President of Air Culinaire Worldwide, and Director of In-flight Services for Victory Aviation/Miami Dolphins. He has extensive training in culinary, emergency training, service, food safety, and business.

Prior to aviation, John was an Executive Chef and Food Safety Advisor for numerous restaurants throughout the United States. He holds a Culinary Degree from the School of Culinary Arts and Food and Beverage Degree from the State College of Florida. John is a proctor for the National Food Safety Professional. Rounding out his extensive talents and certifications, John also is a certified Emergency Medical Technician.

William Schick

DaVinci Inflight Training Institute

Subject Matter Expert: Cabin Safety Training [Initial and Recurrent]

William has 20+ years in aviation and nearly a decade of corporate aviation expertise. His background encompasses working with billionaires and high net-worth families, fortune-50 executive teams [C-Suite leadership] with globally recognized brands and he’s even flown former heads of state and celebrities. In addition to working with Part-91/135/125/121 operations, William has completed two, Initial Cadre programs required for FAA certification of scheduled air service. William has also created flight attendant manuals, training curriculum for various size flight departments, developed service guidelines, tailored to the needs of the client and also facilitated on-site elevated service modules. In addition to leading DaVinci’s cabin safety program, William continues to fly for part-91/135 operators to maintain his flight attendant currency as well as providing expert subject matter consultation on aviation related legal cases for various law firms.

William holds a Bachelor of Arts degree from Northern Kentucky University, received his PPL (Private Pilots License) while attending the Flamingo Air Academy in Cincinnati, Ohio, studied abroad for two semesters in Salzburg Austria and recently attended a EMR training course with EMT-Elite Academy in Dallas, Texas.

Bettina Hohn

Director of Inflight Training

Bettina is no stranger to the corporate aviation world. With over 30+ years of etiquette and protocol experience within the Hospitality Industry & the Corporate Aviation World.

She comes from a family of Aviation and hospitality. Before accepting her role at DaVinci, Bettina served as the personal assistant to a UHNWI (Ultra High Net Worth Individual) for many years.

Bettina focuses on Hospitality and Service excellence. She has been able to put her Master of Science degree in Hotel Restaurant Management from her native country, Switzerland, to beneficial use. Over the years her strengths in the Hospitality Industry have led her to work with some of the most influential people on the planet. She believes in the 5 essential E’s: Examination, Engage, Excite, Educate and empower.

Bettina started her flying career at an early age with Aeroleasing SA (ALG) in Geneva, Switzerland. She was seconded to the UNGOMAP (United Nations Good Offices Mission in Afghanistan and Pakistan) as a Swiss flight crew member in Kabul, Afghanistan – as a loadmaster on their DC-9. The Nobel Peace Prize was conferred upon the peacekeeping forces of the United Nations alongside Aeroleasing. (ALG)

She was also a flight crew member for the Swiss Confederation Government and Médecins sans Frontiers (Doctors without Borders) for medical evacuation missions. In 1993, Bettina opened a restaurant in the South of France as owner-executive chef and in addition, catered to yachts. Her love of aviation & culinary drew her back to aviation and she began working for PetrolAir later known as PrivatAir SA as an Inflight Director in Geneva, Switzerland. Bettina has served various Royal Households, UHNWI, Heads of State, Presidents, and various Celebrities. She has traveled the world extensively, with thousands of flight hours. Jet fuel runs in her veins. She’s a safety Egress instructor and CPR instructor.

When Bettina isn;t being a “Hospitalitarian,” she enjoys culinary experimentations, Alpine skiing, Diving, Archeology, and History.

Bettina’s passion, skill, and knowledge make her an aviation community expert in the field.

Leif Ytterstad

Executive Majordome, Paris, France / DaVinci Inflight Training Institute
Subject Matter Expert: Executive Majordome, Service, Etiquette & Protocol

Leif resides in Paris, France, and is an Executive Butler with over 15 years in corporate and private service. He began his service and management career in 1989 in Oslo, Norway (his native country) in restaurants and in 1994, became the Executive Senior Butler for Crystal Cruises Line. He has been a Gentleman’s Butler, Senior and Business Sales Manager to his most recent position as Executive Majordome for Dassault Aviation at Le Bourget, France, managing a staff of 15 for prospection, service, ceremony and protocol for heads of state, dignitaries and VVIP clients for Falcon business jets.

He has extensive in-depth knowledge of private service, fine culinary cuisine, hospitality and world travel, with a strong focus of traditional service etiquette, protocol and security. Providing 6-star service with an exceptional eye for detail. Leif is fluent in six different languages, excels in cultural differences, communication and as a liaison with different nationalities. He is trained, certified and skilled as a private Butler, Sommelier, bartender, chef and waiter. Leif is currently a Director/Majordome, running a Private Luxury company for Corporate Executive’s, VVIP and UHNWI in France. Butler Service in the Sky courses are exclusive to trainDAVINCI and are conducted at the DaVinci Inflight Training Institute and onsite.

Scott Moore

Moore Life Leadership
Subject Matter Expert: Aviation Leadership, Career & Life Coaching

Scott A. Moore is a Leadership Advisor and Personal Life Coach at Moore Life Leadership. He is a Certified Success Coach (CSC), an Associate Certified Coach (ACC), and a Certified Aviation Manager (CAM).

Scott has a passion for people, and his work in coaching allows him to empower others to solve their own problems, and to create a better version of themselves. He is passionate about Values Based Leadership, and he gives presentations to national conventions, corporate leadership teams, and non-profit groups. His writings on leadership have appeared in national publications, such as Forbes, Professional Pilot, King Air, and Business Aviation Insider.

Values Based Leadership is a philosophy and model that encourages people to live, work, and lead in alignment with their personal core values, principles, beliefs, and purpose, to in turn ignite the extraordinary potential of those around them. Scott served as the Aviation Department Manager for Luck Companies, a values based leadership company.

Scott’s experience with honor and ethics during his Air Force career served as a foundation for his later VBL work. His continuing exploration of Values Based Leadership, along with extensive coach training, gives Scott the knowledge and skills to positively impact his clients. Scott’s experiences range from the cockpit to the classroom, and from the boardroom to the office cubicle.

Scott graduated from the United States Air Force Academy with a degree in Chemistry, has a Master’s Degree in Chemistry from the University of Illinois, and served as a pilot and officer in the United States Air Force. Scott is a former member of the Board of Directors of the National Business Aviation Association, a national non-profit aviation organization.

Scott offers a 2-day Aviation Leadership Course at trainDAVINCI.

Tamara Collum

International Business, Etiquette and Protocol Expert
Subject Matter Expert: International Protocols, Inflight Service & Etiquette

Tamara is a lead flight attendant w/Fortune 500 companies. In this role, Tamara coordinates aircraft checklist, hotels, menu planning, customs, culinary specifications for clients, flight attendant staffing, safety areas to include interior areas, and aircraft supplies.

Tamara is no stranger to the aviation sector, with 7500 flying hours and having spent 20 years as an Instructor/Evaluator Flight Attendant supporting Air Force One, Vice President, First Lady, Congressman, Senators and dignitaries. She is a certified International Business and Etiquette consultant from Protocol School of Washington. Tamara has worked in aircraft acquisition, aircraft deliveries, organized culinary training for Air Force flight attendants and managed initial flight attendant training, flight crew scheduling, established training standards for Air Force, and a certified instructor for Crew Resource Management.

Tamara is involved with many aviation committees to include NBAA Flight Attendant/Flight Technician and Gulfstream Customer Advisory Board. She has an Associates in Aviation Management and B.S. in Education specific to Journalism. Tamara is currently working on her CAM certification and becoming a certified Body & Language Instructor. Tamara’s varied background in the Air Force, flying experience and variety of certifications she can provide the perfect foundation for flight department and aviation professionals.

Tamara offers various courses at trainDAVINCI such as: aircraft and international protocols, cultural differences and styles of eating.

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